Flanner's Open Positions
Consumer Electronic Technician
Retail Store Receptionist
Sales Associate
Consumer Electronic Technician
Specific job responsibilities will be:
• To repair, calibrate, and clean audio/video equipment such as TV’s, VCR’s, DVD’s, monitors, and speakers. Troubleshoot and repair to the component level with the goal of zero reworks, or return business.
• To ensure the completion of all required computer entry, paperwork, records, reports and documents related to the repair in accordance with company standards.
• To troubleshoot customer problems in the home, make repairs as needed, or bring products into the repair department for further work. Ensure that all appointments with customers are punctual and scheduled with alacrity.
• To collect any monies due for an in-home service call.
• To maintain and expand knowledge and understanding of existing and new products by participating in training and development webinar and manufacture seminars, or further self-education as directed by management.
• To maintain a clean and professional atmosphere at all times on the job, taking particular concern for the protection and safety of all equipment handled and the customer’s home, without sacrificing personal safety.
Successful candidates must possess the following qualifications and skills:
• Enthusiasm and a positive attitude.
• Honesty.
• Ability to perform repairs with the highest degree of professionalism.
• High degree of knowledge of audio and video products and installation procedures.
• Very good communications skills – must be able to convey pertinent information to the customer regarding the repair in a professional and knowledgeable manner.
• Ability to provide total commitment to the customer. Willingness to listen with enthusiasm to what the customer is saying. Always ready to supply answers or suggestions to make the customers service experience rewarding.
• Maintain a clean and neat appearance in the work place as well as in the customers’ residence.
• Knowledge of computers, particularly Microsoft products and the Internet.
• Ability to perform tasks with minimal supervision. Self-motivated.
• Above average organizational, time management skills.
• Ability to adapt to changes in operational needs and new tasks
Candidate preferred to have an associate’s degree in electronics; minimum 2 years “hands on” experience in consumer audio and/or video servicing; and a good driving record with a valid, insurable Wisconsin driver’s license. This is a full time position with benefits.
Retail Store Receptionist
Specific job responsibilities will be:
- To enthusiastically greet customers on the telephone as well as in the store.
- To direct customers to the proper person, department, or voice mail to ensure they are assisted promptly.
- To assist Flanner's store personnel and management with various projects.
Successful candidates must have the following traits or skills:
- Pleasant telephone manner.
- Flexibility in dealing with people and projects.
- Above average verbal communications skills.
- Enthusiasm and positive attitude with ability to be assertive if necessary.
- Well-organized, able to structure time.
- Hands on experience and working knowledge of Microsoft Word and Outlook.
- Ability to follow directions and instructions.
Candidate should have a high school diploma with 2 years previous receptionist experience. This is a part time position; must be able to work nights and weekends.
Sales Associate
Specific job responsibilities will be:
- To implement the Flanner’s customer experience while ensuring exceptional and total customer satisfaction. The focus is the store experience and solution selling.
- To maximize individual and team performance goals while participating in store initiatives and maintaining professional development
- To be responsible for accurate inventory, monetary, paperwork transactions, and store maintenance.
Successful candidates must have the following skills:
- A comprehensive knowledge of sales and business principles and practices with the ability to close a specialized solution sale.
- Ability to set high standards of performance; pursue aggressive goals and work hard to attain them.
- Ability to effectively and pro-actively communicate verbally, in writing, and with active listening.
- Ability to develop and maintain effective working relationships with employees, customers, and vendors within a team environment.
- Attention to detail with the ability to prepare required paperwork accurately per company standards.
- Expertise in organizational and time management skills with the ability to multi-task.
- Knowledge of main elements of a computer, Windows operating system, and Microsoft Office software.
Candidate should have 2-3 years previous sales experience, with a background in consumer electronics helpful; must be able to work some nights and weekends. Women are strongly encouraged to apply. This is a full time position with benefits.
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